Delivery and service policy
How your lunch reaches you.
Last updated 2 September 2026
What we deliver
One cooked lunch per person per weekday, packed hot in the kitchen the same morning. There is one dish each day and the week's menu is published every Sunday. We do not deliver on Saturdays or Sundays.
Where we deliver
Islamabad only, in the sectors below. Each zone has its own delivery window because one rider carries every box in two runs.
- F-10, F-11, E-11: 1:15 to 2:30 pm.
- F-8, G-9, G-10, G-11: 12:00 to 1:00 pm.
- F-6, F-7, G-8, Blue Area: 12:00 to 1:00 pm. Office bundles of five or more lunches to one address only.
If your area is not listed, the reservation still takes your details. We expand where the demand is and we tell you the day we reach you.
When
12:00 to 2:30 pm, Monday to Friday. Traffic, weather and the odd road closure can move a box by a few minutes inside its window. If a run is going to be late by more than that, every household on the run gets a WhatsApp message.
At the gate
The rider hands the box to whoever answers at the address you gave, or leaves it where you have told us to. If nobody answers, the rider calls the number on your account. If the call goes unanswered, the box stays on the bike, you get a message, and that lunch counts as delivered, because it was cooked and carried for you.
Skipping a day
Any day can be skipped until 10 pm the night before, from your lunches page. A skipped lunch is not lost: the credit stays on your account and rolls forward until you use it. After the cutoff the kitchen has already bought for you, and the day cannot be skipped.
Days the kitchen does not cook
On a public holiday or any day the kitchen closes, no lunch is cooked and no credit is taken. Every household is told on WhatsApp in advance.
Charges
Delivery is included in the per-lunch price shown at checkout. There is no separate delivery charge for a subscription.
Something wrong with a box
Tell us the same day on WhatsApp. See the refunds and cancellations policy for what happens next.