Refund and cancellation policy
Your money, plainly.
Last updated 2 September 2026
What you are buying
A prepaid block of lunches: one day, one week of five, or one month of twenty, for each person in your household. The price is per lunch and is shown before you pay. A seat is confirmed once the payment lands.
Skipping a day is not a cancellation
Skip any day until 10 pm the night before from your lunches page and the credit stays with you. Skipped lunches roll forward with no expiry. Nothing is refunded for a skip because nothing is lost.
Cancelling before your block starts
Message us before your first lunch is cooked and we refund the full amount you paid.
Cancelling part-way
Message us and we refund every lunch that has not yet been delivered, at the per-lunch price you paid. Lunches already delivered are not refunded. Skipped days still count as undelivered and are included in the refund.
A lunch that was not right
If a box arrived cold, late beyond its window, wrong, or not as it should be, tell us on WhatsApp the same day. We will replace it the next working day or put the credit back on your account, whichever you prefer. We are a home kitchen and we would rather know.
A lunch we could not deliver
If nobody answered at the address and the number on your account, that lunch was cooked and carried for you and is counted as delivered. If the failure was ours, the credit goes back to you.
How refunds are paid
Refunds go back the way the money came: to the same bank account, JazzCash or Easypaisa wallet, or card. We send the refund within seven working days of agreeing it and tell you on WhatsApp when it has gone.
Seats that fill up
If you paid and the seats filled before your payment was confirmed, you choose: the next available start date, or a full refund.